InfoTech / Industrial Equipment [ USA ]

12 months

SFDC - FieldService Lightning Consultant

CLIENT:
US based Industrial Equipment & Manufacturing Company
CONSULTANT:
Experienced Salesforce professional with strong expertise in developing scalable, end-to-end CRM solutions across multiple Salesforce Clouds including Sales, Service, Experience, CPQ, and Financial Services Cloud. Proficient in building custom Lightning Web Components (LWC), Apex solutions, and complex automation flows. Hands-on experience in integrating Salesforce with external systems using REST/SOAP APIs and tools like Junodoc and ExpoCAD. Skilled in metadata-driven development and managing CI/CD processes using Copado, Bitbucket, and Azure DevOps. Proven track record in enterprise-level implementations at organizations like Autodesk and Topcon, with responsibilities ranging from solution design and customization to deployment, UAT support, and user adoption.
ASSIGNMENT:
To optimize field service operations by implementing efficient solutions that align business goals with technical capabilities, ensuring exceptional service delivery.
OUTCOME:
The project led to a noticeable improvement in field service operations by aligning technical capabilities with business needs. Through the implementation of customized Salesforce solutions—spanning Service Cloud, CPQ, and Experience Cloud—the team streamlined key service workflows, improved coordination between field agents and back-office teams, and enhanced visibility into customer and asset data. Integration with external systems and automation of manual processes enabled more efficient scheduling, faster case resolution, and improved service delivery. The solution was well-received by end users and successfully adopted across relevant departments following user training and UAT support.