PROJECT INFORMATION

Client Description

Leading Indian Cooling systems and product manufacturer

Project Title

IT Support services cost optimisation

Project Objective

Enable optimisation of cost and quality of support services for IT

Project Description

One of India’s leading residential and industrial cooling company, based in Mumbai is undertaking a critical review of its support services. It has already done an initial diagnostic / analysis of its IT support services cost base – covering outsourced SAP application support, manpower, infrastructure support and network costs. The company would like to engage an IT expert – Assist in benchmarking structure, practices and cost base with peers Identify productivity and efficiency improvement initiatives within internal IT organisation Review outsourced arrangements on cost and performance parameters, in particular the SAP application support and bandwidth arrangements Work closely with the CIO team to identify solutions to right size organisation and sustainable cost-base Drive action planning to enable implementation

Desired profile characteristics


Main domain

Information Technology and Digital

Sub-domain

IT Security/ Compliance/ Governance

Industries

Consumer Durables
Industrial Equipment

Expected Duration

6-8 weeks