Client Description

Leading Indian Cooling systems and product manufacturer

Project Title

IT Support services cost optimisation

Project Objective

Enable optimisation of cost and quality of support services for IT

Project Description

One of India’s leading residential and industrial cooling company, based in Mumbai is undertaking a critical review of its support services. It has already done an initial diagnostic / analysis of its IT support services cost base – covering outsourced SAP application support, manpower, infrastructure support and network costs. The company would like to engage an IT expert –
Assist in benchmarking structure, practices and cost base with peers
Identify productivity and efficiency improvement initiatives within internal IT organisation
Review outsourced arrangements on cost and performance parameters, in particular the SAP application support and bandwidth arrangements
Work closely with the CIO team to identify solutions to right size organisation and sustainable cost-base
Drive action planning to enable implementation

Desired profile characteristics

Main domain

Information Technology and Digital


IT Security/ Compliance/ Governance


Consumer Durables
Industrial Equipment

Expected Duration

6-8 weeks