InfoTech / Manufacturing [ India ]

6 months

Service Delivery Expert to Build an Applications & Infrastructure Services Framework for GCC

CLIENT:
A leading global manufacturing company
CONSULTANT:
Business Strategist with experience in establishing ODCs & GCCs. His expertise is in Strategy, Operational Excellence, Large Scale Distribute Global Delivery, CXO Engagement, building high performance leadership teams, Solution Architecture, P&L Responsibility.
ASSIGNMENT:
The client provides AMS and Infra support services to its global organisation. They were looking for an expert to define formal Service Delivery and productivity norms, help in their measurement and monitoring in order to optimise service delivery, and also set a foundation to grow into other IT Service delivery areas.
OUTCOME:
The consultant was successfully onboarded and developed an intensive plan to build the applications & infra services framework, according to the ITIL principles.