ACADEMIC QUALIFICATIONS

B.E., Metallurgical Engineering: Government College of Engineering, Pune, India

M.S., Materials Engineering & Science: South Dakota School of Mines & Technology, USA

PROFILE SUMMARY

Director-level Quality Engineering leader with extensive expertise in QE transformation, TCoE setup, performance testing, and release governance for complex multi-tenant platforms on Azure. Built and led multi-POD QE organizations, significantly reducing defect leakage and improving delivery timelines.

CONSULTING EXPERIENCE

1 years

EXPERIENCE HIGHLIGHTS

Simplify Healthcare Associate Director – Quality Engineering 2020 – 2025 - Headed Quality Engineering for the Provider1 product line (PDM, PCM, portals) across multiple implementation PODs and environments (QA, UAT, pre-prod, production). - Established a central QE governance model: common test strategy templates, definition of ready/done, entry/exit criteria, and standard smoke/regression packs across products and clients. - Defined and tracked QE KPIs including defect density per story, weighted leakage across environments, regression effectiveness, sev-1/2 incident trends, and turnaround times; used these metrics to drive improvements in requirements, code reviews, and developer unit testing. - Led performance testing and baselining for key flows: - Designed user and load models reflecting real-world usage. - Worked with architects and infrastructure teams to calibrate Azure App Service plans and DB tiers. - Used JMeter/k6 and Azure Monitor to validate capacity and autoscaling thresholds (e.g. CPU/memory headroom at peak loads). - Guided QE teams through critical migrations, including moving BCBSNE onto a shared, multi-tenant SHC platform; ensured comprehensive regression and controlled cutovers with defined rollback plans. - Led structured defect and incident triage across Provider1 and related Claims1 flows, categorising issues (data vs environment vs code) and ensuring high-severity production issues received rapid attention and durable fixes. - Architected and rolled out a Python-based data migration reconciliation utility for large provider/roster datasets (200K+ records), enabling consistent, auditable reconciliation across multiple migration cycles. - Mentored QA leads and senior engineers, introducing peer reviews, training plans, and coaching on test design, communication, and stakeholder reporting to raise the overall QE bar.

Deloitte (US & India) Technology Manager – Quality Engineering (Consulting) 2017 – 2020 - Joined Deloitte Consulting in the US (Atlanta and Orlando) as QE lead on a complex transformation programme, then transitioned to Deloitte USI (India) to continue as offshore QE lead on the same engagement. - Owned the QE strategy for the programme—test approach, phase planning, estimation, environment planning, and entry/exit criteria for SIT, integration, and UAT support. - Set up and ran structured defect management and triage routines across client, Deloitte, and other vendor teams; improved turnaround for high-severity defects and escalations. - Implemented standardised test artefacts (test plans, scenario catalogues, execution dashboards), improving consistency and reducing rework across multiple workstreams. - Introduced quality KPIs (defect density by workstream, leakage, severity mix, TAT) and used them to highlight systemic issues (e.g. unstable environments, recurring code issues, requirements gaps), driving targeted improvements. - Supported internal and client audits/compliance by maintaining traceability from requirements/user stories to test cases to defects and production issues, with clear sign-off evidence for major milestones.

US Healthcare Clients (BCBS Ecosystem – Genpact / NASCO) Program Test Manager / Test Manager / Delivery Lead 2010 – 2016 - Led QA and test delivery for NASCO-based provider and claims platforms and related programmes across multiple Blue Cross Blue Shield plans, including BCBS of Michigan (BCBSM) and BCBS of Minnesota (BCBSMN). - Worked closely with NASCO product and client teams for several years, acting as a key QE contact for releases impacting multiple Blue plans. - Managed distributed QA teams (onshore + offshore) under Genpact, responsible for test strategy, estimation, environment readiness, and execution for SIT, integration, and UAT support. - Established structured defect SLAs and triage processes, improving transparency and ensuring that sev-1/2 issues received immediate attention while lower/medium issues were handled systematically. - Provided PMO and leadership with dashboards and reports summarising test progress, defect trends, and risk areas ahead of major releases.

Earlier Roles – QA / BA in US Healthcare (Aetna and BCBSM) Senior Business Analyst / QA Lead 2006 – 2010 - Worked on provider data and regulatory initiatives, including NPI-related changes, for US health plans such as Aetna and Blue Cross Blue Shield of Michigan (BCBSM), improving documentation, traceability, and support for QA and compliance. - Built foundational skills in test design, SQL, documentation, and stakeholder communication that later scaled into larger QA and delivery management roles.