RAGA

30 Years, Operations
ADDRESS

Chennai

Tamil Nadu

EXPERTISE AREA
Domains
Operations
Strategy
Sub Domains
Business Process Re-engineering
Business Transformation
Change Management
HR Strategy
Project Management
Finance Transformation and Change Management Consultant
INDUSTRY
Consulting
FMCG
ACADEMIC QUALIFICATIONS

Bachelor’s in Commerce:

Master’s in Business Management – Finance: (SIMS)

PROFILE SUMMARY

Specialized in business transformation and process optimization across FAO and HRO domains. Proven track record in project management, shared service set-up, and process consulting.

CONSULTING EXPERIENCE

3 years

EXPERIENCE HIGHLIGHTS

Phillips Group – Versuni demerged entityLead - Transition and Transformation (FAO process) and PMO support Feb 2025 – Nov 2025- Transition of end-to-end Finance process reverse transition between 3rd party service providers- Transformation of Finance Process – Identify Transformation opportunity, committed Y-o-Y yield- Transformation including Process design, coordinate development, Implementation and user training.- Finalize and signoff on Service Levels, SOP’s Operational Metrics and Dashboard, review meetings- PMO support – Stakeholder management, global communication, facilitate SteerCo meetings Transition progress meetings, bridge Client and Service provider on issues and challenges.

ECU Worldwide & All cargo logisticsHead - Managed Shared services (F&A and Back office logistics process) Mar 2022 – Dec 2024- Standardize and Re-engineer ECU process managed by service provider- Built and delivered Service Deliver Model to optimize cost, quality and technology- Standardize process across regions to support Service Delivery Model- Enabled technology solutions to support finance operations resulting in cost and TAT reduction- Realistic SLA metrics, KPIs and dashboards implemented and delivered- Align fragmented service provider to one best in class service provider- Transitioned back-office process from multiple location to preferred service provider- Consolidated, Standardized and Streamlined Global Master Data to migrate on D365- Implemented Governance model for Master data to maintain data consistency and accuracy

Maersk Global ServicesProgram Lead Transformation & Business Process Owner – P2P Feb 2013 – Mar 2020- Project Lead for assigned project as part of Change management initiative- Initial project feasibility, Cost Benefit analysis and recommendations to Steering committee- Participate / lead Transformation programs- Provide Process and solution design for approved processes in P2P domain- Finalize Project plan and budget for steering committee approval- Drive P2P project implementation- Project resource requirement and kickoff calls and meetings- Project Management and Monitoring – deliverables, budget, schedule etc.,- Process Owner for Global Employee Expense Management, Corporate Card, Self Service Procurement, Drive P2P Process Design to Delivery towards process excellence globally

Man Soft Business Consulting and Project ManagementAssociate Director Sep 2009 – Feb 2013- Ugandan Government projects - Content development for soft skill training- Business Process Outsourcing consulting for one of the Indian domestic corporate business groups- Tamil Nadu Government Healthcare project (Transformation of existing process on SAP, Migrate Doctor’s Data, Process Design for new initiatives and Automate processes on SAP platform)

Sutherland Global ServicesVice President – Business Process & Transformation Group (BTG) Feb 2008 – Aug 2009- BTG Budget & Financials - (Unit budget and P&L)- Accountable to client for benefit realization- Automated monthly Financial reporting (P2P, O2C, R2R)- Successful set-up of Sutherland Shared Service (ISS) for FAO- Project Billing and Revenue generation- Facilitate / Respond to RFP ‘RFI, Pricing, potential solution, Staffing etc.,- Support sales team in Solution design for service offerings- Provided Point Of Views (POV ’s) for all business process as sales kit addendum- Closed few 3rd party deals by providing innovative solution- Seamless Transformation / Transition to Operations/ Service Delivery- Defined and met Service Level Agreements- Operational excellence resulted in add-on business process- Leverage Technology- PAT on projects assigned exceeded projections

Tata Consultancy Services (TCS)Program Director May 2006 – Feb 2008- Support Pre- Sales team with potential solution and business process offerings- Lead / participate in sales calls on potential business proposals – RFP, RFI- Lead clients on site visits to establish proof of concepts- Leverage TCS Global Net work model® for business process solution- Part of Bid management core team participated in client bid program- Benchmark competitive pricing for service offerings- Accountable for multiple client business process service delivery- Established standards across FAO & HRO business process operations- Managed Operations, Domain budgets, P&L, Metrics & Dashboards- Global TCS HR and payroll transformation and implementation on SAP- Institutionalized Transition methodology in the end-to-end project cycle- Implemented periodic Process Audit, BCP & DR readiness review