ACADEMIC QUALIFICATIONS

BE/BTech: Delhi College of Engineering (DU)

MBA/PGDM: AIIMA

PROFILE SUMMARY

A strategist and a thinker with an excellent stakeholder’s management and leadership skills, with 25 years of experience in delivering turnkey software application products and service solutions across multiple countries and exposure to an array of domains. My core strengths are Delivery management under severe critical circumstances and timelines.

CONSULTING EXPERIENCE

5 years

EXPERIENCE HIGHLIGHTS

Current Role as Contractor with 360 one (Mumbai):
- Leading high value & High visibility projects in organization
- Solely responsible for large size and business critical applications e,g, Oracle Fusion, Salesforce, Wealth Spectrum, Mfund+ for their Support, enhancement, audits.
- Resource management - Managing outsourced & internal team for support and customization of above-mentioned application.
- Leading compliance and audits for technical platform and SPOC for ITGC audits
- Leading big size digital transformation projects from basic i.e. Order management system, Salesforce Marketing cloud implementation.
- Lead rebranding activity (from IIFL to 360one) from technical, functional and CCG perspective
- Stakeholder management cross functions and geographies (reporting, dash board & leadership meetings.

SGSCO INDIA (P) – PRODUCT AND APPLICATION DELIVERY HEAD- (FROM MAR-2017 TILL APR-2021):
- Heading end to end software application and product development.
- Agile practitioner and Sprint owner (proficient in JIRA and DevOps and ServiceNow) - Initiated Augmented Reality and Power BI projects and managed single handed. - Responsible for global roll out and application support on “Service Now”
- Stakeholder management cross functions and geography
- Responsible for offshoring budget and planning and resource management - Recently took over 3D-CGI production offshoring

GSK (GLAXO SMITH KLINE) - GLOBAL DELIVERY MANAGER (FROM AUG-2016 TILL FEB 2017):
- Lead the team of 45+ resources.
- DMS – preparation for RFP, vendor selection process
- End-to-end delivery management of application and its integration with SAP - Successfully Roll out of DMS globally with user training
- GSK Certified Project Manager (certifications on GSK validation Processes) - Steered GxP committee and implemented GST in all application
- GST Compliance in legacy application

IBM (Mumbai) - senior program and delivery manager -from Aug-2012 till Mar-2013:
-Program management of mission critical and ‘troubled’ projects and accountable for planning, implementation, techno commercial negotiations and infrastructure management for partnerships and licensing issues.
- Achieved Blue IBMer recognition due my contribution and proactive participation in compliance drives
- Successfully completed pending setup of 2 DRCs (Disaster Recovery centers) of Kotak Bank - Participated in high value RFP with Reliance communications (Mumbai CCTV project – 400Cr & 16 Key member team)

Qualifications & Professional Certifications & Trainings -
· Certified Agile practitioner and Scrum Master
· Training of ITIL foundation course and preparatory workshop
· Cloud computing using MS-Azure and AWS
· Power BI foundation course
· Workshop in Basic elements of Data science
· PMP Certification from PMI
· NLP Practitioner (human behavioral pattern in corporate)
· Advance Diploma in Computer Application from NIIT New Delhi.
· Software Development in Oracle 7.x and developer 2000 from STG International.
· DATABASE Administration of Oracle (DBA) from STG International, New Delhi.
· Bachelor of Engineering in Computer Science [BE-CS]
· PGDBM (e.g., MBA) in IT & eCommerce
· Official training / Workshop for Oracle 9i (eBiz Suite) and Oracle Financial from Oracle

Technical & Delivery Ops:
o Hands on with MS-DevOps and Service Now and JIRA
o Metaverse development – Mixed reality (AR/VR/XR)
o Cloud computing & management (Azure, AWS)
o Data science and analytics implementation (MSBI, Power BI, DevOps)
o Machine Learning (AI & AR) concepts
o Agile Practitioner and Scrum master
o Managing E2E Product life cycle
o Project budgeting and forecasting
o Managing Product support and service delivery